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Amazon Cloud Support Engineer Interview Guide

Amazon Web Services, also known as AWS, is Amazon’s cloud computing subsidiary offering cloud storage, database management, and APIs on-demand to individuals, businesses, and governments.

Many companies use AWS for cloud computing. Even if you are applying for cloud computing jobs in other companies, it is important to be familiar with the AWS cloud support database interview questions.

It is necessary to have a team of skilled AWS Cloud Support Engineers to maintain the flow of AWS applications for more than 1,000,000 customers. But, what does it take to be an AWS cloud support engineer?

This guide will take you deep into the life of an Amazon AWS cloud support engineer, including:

Responsibilities for a Cloud Support Engineer.
AWS Cloud Support Engineer Interview Process.
AWS Cloud Support Engineer Interview Questions.
AWS Cloud Support Engineers: Benefits and Career Path.

The following is an overview of what it takes to be a cloud support engineer for AWS. Continue reading to learn more.

What Does a Cloud Engineer Do at Amazon AWS?

Cloud support engineers are responsible for many tasks, including helping clients build cloud applications, providing database requirements, diagnosing errors, and working closely with developers to support cloud project development.

Let’s overview the typical roles and responsibilities for AWS cloud support engineers.

Active support for clients based on their cloud needs.
Troubleshooting network-related issues.
Use and learn cutting-edge technologies.
We use advanced troubleshooting methods to find unique solutions for our customers’ requirements.
Get in touch with top engineers from around the globe.
Amazon Teams can be partnered with to reproduce and solve customer problems.
Use your customer service experience to give feedback to Amazon employees about how we can improve our services.
Drive customer communication during critical events.
Support-related projects and customer technical support experiences can be improved by driving projects.
Create tutorials and how-to videos for the developer community.
You may be asked to solve complex customer problems involving multiple AWS services.
Client database support by planning for database backup and recovery
Audit log files in the database.

Skills/Qualifications Required

Bachelor’s degree is in Information Technology, Computer Science, or Engineering.
Minimum of 3+ years experience in a relevant technical position.
Exposure to Database Fundamentals & General Troubleshooting (tuning, optimization, deadlocks keys, normalization) in any Relational Database Engines MySQL or PostgreSQL OR exposure to search services fundamentals & troubleshooting for key open-source products such as Elasticsearch and Solr (indices, JVMMemory analyses, and CPU utilization) OR exposure streaming services like Kafka / Kinesis.
Business Analytics support and application experience.
System Administration experience and Troubleshooting with Linux (Ubuntu CentOS, RedHat) and/or Microsoft Windows Server (Active Directory).
Expertise in Networking and Troubleshooting (TCP/IP/DNS, OSI model routing, switching firewalls, LAN/WAN traceroute, dig, or similar).
Customer support experience.
Expertise in diagnosing, troubleshooting, and solving technical problems.
Be familiar with the data warehouse and ETL processes.
Understanding cloud computing concepts.
You should have experience in scripting or developing Python, R. Ruby, Go, Java and.NET (C#), and JavaScript.
Expertise in Data Warehouse (example Redshift. Teradata. Exadata. Snowflake). OR expertise with search services products such as Elasticsearch. / Solr OR expertise streaming services like Kafka / Kinesis.

Amazon Cloud Support Engineer Hiring Process Overview

You will need to be able to navigate complex databases, networks, cloud environments, computing frameworks, and other technical issues to land a job as an Amazon cloud support engineer. Let’s take an in-depth look at the hiring process.

Requirements, Resume, and Application

These steps will help you get started as an AWS Cloud Support Engineer.

Use Amazon Job Search to find Cloud Support Engineers positions.
Create a new profile if you’ve already applied for an Amazon job that matches your qualifications or log in to your existing profile.
Upload your resume. A cover letter is not required. If you are selected for Amazon Assessment, your resume will be sent to them.

After passing the initial resume screening, your invitation will be sent to complete an online assessment.

Amazon Cloud Support Engineer Online Assessment

After the initial application stage, the Amazon online assessment for AWS roles is taken. This includes a work simulation and technical and personality tests.

It takes approximately 2 hours to complete the 4 stages of assessments. Passing is essential to progress in the hiring process.

Amazon Work Simulation

Duration: Approximately 50 minutes.
Purpose: Learn how to deal with professional dilemmas when under pressure.
Target: Assessing how well you communicate using both technical and interpersonal communication skills through the use of work-related scenarios.

This unique Amazon test allows candidates to see the day-to-day activities of employees and the challenges they face. The test involves you being presented with four real-life scenarios that require you to participate in “ongoing projects.”

Amazon will judge you based on how well you prioritize the options.

Technical Knowledge Test

Duration: approx. 45 minutes for 24 multiple-choice questions
Scope: This section assesses your technical skills (understanding IP addresses, for starters).
Target: To assess your technical knowledge of servers and connectivity.

This Amazon Web Services Assessment section requires the most professional experience.

These sections will cover:

IPs.
FTP issues.
UNIX commands.
Firewalls.

This section is where experience is important. However, it is worth reading valuable materials before you take the test.

Technical Skills Survey

Duration: approx. 10 minutes.

Specifications: In this section, it is best to tell the truth about where you are at and what your strengths are. Amazon does not expect you to be an expert in all subjects.

Amazon Work Style Assessment

Duration: approx 10-20 minutes.
Specification: This is a custom-made personality test that Amazon employees can take. It relies on Amazon’s 16 Leadership Principles.

Amazon takes its LPs seriously. You should too. These LPs are integral to their work culture and form the basis of their personality assessments.

It is worth taking the time to go through all 16 principles. This will help you improve your performance in the AWS and work-style assessments.

Working with Customers Simulation

Duration: 15 minutes

This section is scenario-based and presents you with emails from different co-workers. Rate each response on a scale from 1-5 (Ineffective, Moderately Effective, and Very effective). This section is primarily found on the AWS Assessment for Solution Architect positions.

A recruiter will contact candidates who have passed the online assessment to set up a telephone interview.

Phone Interview

This round of AWS cloud support engineer database questions revolves around database management, cloud security protocols, remote systems, and operating systems that are often included in the online assessment.

In-Person Interview

The interviews are conducted in person and last for three to four rounds. In-person interviews assess your knowledge of cloud systems, databases, and network concepts.

In-person interviews also include a behavioral round, where you are asked questions about your workplace conduct, past projects, and professional challenges.

The following are some topics you may be asked about:

Operating System (OS) and Networking.
Database Management System (DBMS).
Data Structures.
HR Round.

Interview - Operating System (OS)

OS questions will be focused on the fundamentals of Operating Systems, OOPS. Questions about sockets, memory models, and threads will likely be asked.

Networking questions will be about network architecture, lan, routers, and other topics. Cloud computing will also be a major focus.

Database Management System

Database management is a common area of inquiry. These questions include data abstraction and data independence as well as database objects, multimedia interfaces, and end-user categories.

Data Structures

Questions about Data Structures will test your understanding of the concepts. You will need to write functions that implement different operations on data structures.

Expect to be asked many questions about linked lists, stacks, arrays, and other data structures. These data structures can be used to create algorithms.

HR Round

The HR interview is non-technical. The HR manager of the company conducts the interview. The questions will almost entirely be based on your resume and work experience.

This is very similar to the Phone Screen. Some questions may be situation-based to gauge your motivations for the job and the company.

Examples of Interview Questions

Interviews for cloud support engineers often include database-related questions. First, look at some popular interview questions for AWS cloud support engineers.

What does context switching mean?
In which situation is it possible?
Explain demand paging?
What are the advantages of multi-threaded programming?
What is a deadlock?
What are the conditions that lead to deadlock?

Amazon AWS Cloud Support Engineer Salary and Benefits

Salary by Levels

Salary for entry-level position: USD 92,000
Senior positions: USD 138,000

Benefits

Median Salary: USD 115,000 with USD 70,000 as the base component and USD 30,000 as the stock component. Bonuses are USD 15,000 and USD 30,000 respectively.

Amazon AWS Cloud Support Engineer Career Path

In general, freshers start their careers as interns for six months.
The most common career graph is based on the roles.

Cloud support associate intern, Cloud support associate I, Cloud support associate II, Cloud support engineer I, Cloud support engineer II, Senior Cloud Support Engineer, Principal Cloud Support Engineer,

You will primarily work with customers until Cloud Support Engineer II, after which you will be assigned different responsibilities. You can move up the ladder by becoming Technical Account Manager, Solutions Architecture Manager, or Technical Operations Manager after CSE-II.